Notifications

Automated messages keep the workflow moving without anyone chasing. Every send is written to the audit trail against the property.

6 active templates

Messages sent (30d)

638

Across all templates

Tenant deliveries

431

Certificate ready notifications

SLA reminders

Sent at day 21 of 28

Breach escalations

Raised to the Compliance Manager

Templates

Toggle a template to see how the platform's escalation behaviour changes

Certificate delivered to tenant
Trigger: Manager approval complete · To: Tenant
431
sent in 30 days
Email + SMS
28-day SLA reminder
Trigger: Certificate 21 days in workflow · To: QA Officer, Electrical Manager
96
sent in 30 days
Email
SLA breach escalation
Trigger: Certificate exceeds 28 days · To: Compliance Manager
7
sent in 30 days
Email
Critical finding alert (C1)
Trigger: C1 raised on any certificate · To: Compliance Manager, Electrical Manager
12
sent in 30 days
Email + SMS
Manager approval waiting
Trigger: QA pass with no decision after 48 hours · To: Electrical Manager
58
sent in 30 days
In-app
Contractor correction request
Trigger: Certificate returned at QA · To: Engineer / Contractor
34
sent in 30 days
Email
Tenant inspection reminder
Trigger: Inspection due within 14 days · To: Tenant
0
sent in 30 days
Email + SMS

What happens as a certificate ages through the statutory window

Day 0Certificate received and matched to the property record.
Day 21SLA reminder to the assigned QA officer and Electrical Manager.
Day 26Manager approval waiting alert if no decision has been taken.
Day 28SLA breach escalation to the Compliance Manager.
ImmediateAny C1 finding alerts the Compliance and Electrical Managers by email and SMS.